Intro The introduction of WhatsApp in business was a game-changer. There are currently 2 billion WhatsApp users worldwide, and the messaging app delivers about 100 billion messages daily. In 2021 WhatsApp is building its leadership status, with an estimated 40% increase in usage. The app became very popular among businesses and professionals, with more than …
Flow XO WhatsApp Chatbot to Maximise your Results Read More »
Chatbots and Virtual Assistants are two well-known terms that are often put together, but they mean different things. We can even find the term ‘virtual assistant chatbot’, which can be even more confusing to people. The truth is that both a chatbot and a virtual assistant are beneficial, but there are significant differences between them. …
Intro If you use your chatbot in Facebook Messenger, you need to make sure your bot complies with the Facebook Messenger policies to avoid issues with your Facebook page. On December 16th 2020, Facebook announced a series of limitations for chatbots on its Messenger app. These changes would affect bots based or on clients or …
2021 Facebook Messenger: What is Changing and What You Need to Know Read More »
Why You Should Get a Chatbot Today In a highly competitive space, companies need to solidify their customer service to improve their branding, deliver a seamless customer experience and keep their customers and potential customers engaged. Chatbots are an innovative and revolutionary solution for businesses. They come as a tool to satisfy all these needs …
According to Acquire, 1.4 billion people use messaging apps and are willing to converse with bots. More studies have it that bots can reduce customer support costs by up to 30%. There’s no doubt that chatbots have become an integral part of today’s customer service, marketing, and Lead generation. Many businesses embrace this new technology …
How to Create a Bot for Telegram – Short and Simple Guide for Beginners Read More »
Lead generation is a particularly important issue that all business should keep in mind. Without effective lead generation methods, the influx of new potential customers can start to slow and taper off, which affects cash flow and the health of your business. Chatbots can be a fantastic way for your business to bolster its lead …
Providing great customer service is important to any business. However, how you provide that service can vary depending on things like how many customers you interact with, or how many staff members you have. Chatbots are a particularly useful tool to let a business work more efficiently and effectively. But how are chatbots different to …
What’s the difference between live chat and a chatbot? Read More »
Chatbots are becoming a common part of many businesses’ customer service strategies, with research showing that 80% of companies will want them by 2020. So what sectors are using the technology? We look at some of the key industries taking advantage of the benefits of a chatbot and the different ways they are using them. …
The level of service you provide for a customer should always be impeccable, from face-to-face interactions to responding to emails. It could be the first time someone deals with you or the fortieth. Either way, your service level will dictate the impression you make on a customer, and whether or not someone sees your business …
How can a chatbot improve your customer service? Read More »
Your customers need to be able to interact with your business. Whether that is face to face with staff, on social media or through your website. Online customers don’t have the ability to talk to a team member face to face, which is where chatbots can help. These intelligent systems allow customers to communicate with …
