Articles

Business Automation & Chatbots

Today, implementing business automation is a must for organisations to thrive in the digital age. In the long term, manual processes can cause organisations a number of delays and errors, which costs resources.  That is why companies that adopt automation are more agile. Automating business processes can streamline operations and optimise time whilst reducing job …

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Chatbots and Predictive Analytics: The Combination You Need to Know

Data has never been so crucial for businesses. Not only does it allow organisations to know more about their customers, data now enables them to predict what comes next. The ability to forecast using data is called predictive analytics, and it can benefit many sides of an organisation. So let’s discuss how organisations can leverage …

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How to Create a Great Conversation with Chatbots

Communication is now more important than ever. With customers constantly engaging with business online, there is a demand for more prompt and personalised customer interaction and experience. That is why chatbots are a true revolution for business communication today. Bots have conversation as their core element. They can handle discussions with different customers simultaneously so …

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