Hand over conversations to a human on live chat
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Chatbots are excellent for initial interaction with your customers - capturing data, providing basic information and answering questions. But sometimes, we need to talk to a human - that’s why Flow XO for Chat allows any chatbot to hand over the complete conversation to a human agent.
From the customer's perspective, the handover is seamless, as the entire history of the conversation can be seen by the agent and they continue to type in the same messaging window as before. The only different is that a real person is now continuing the dialogue and answering their questions.
Once the human operator has covered everything required, they can simply hand the conversation back to the bot - perhaps to conclude the chat, rate the agent or gather some final automated information.