What is a customer service bot? Customer service bots interact with the customer on behalf of your business, enabling customers to self-serve online by drawing on specific business rules and a knowledge bank to answer common questions and requests. Customers can reach out to your company by sending a message to your customer service chatbot …
About Facebook bots Sites like Facebook can do far more than allow business owners to communicate directly with their customers. When properly used, these social media platforms can automate huge portions of the business, reducing operating costs and helping companies compete more effectively in a changing world. If your company is not taking advantage of Facebook …
What are messenger bots? They make customer interactions with your business quicker, easier and more efficient because the customer no longer has to download and open a separate app, make an email inquiry or phone call to find out more about your product or service. They can simply chat in real time with your messenger …
What is an SMS bot? In a world that is moving faster and faster, customers of today’s companies expect up-to-date and accurate information at all times. SMS bot services provided by companies like Twilio help companies to satisfy customer demand for information at their fingertips by sending automated messages to their mobile devices. SMS bots have a …
