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What is a chatbot?

Chatbots are computer-generated applications that allow visitors to your website to communicate with your business more directly. They enable virtual conversations that should feel like visitors are talking to something other than a computer.

Chatbots are a fantastic way to open communication with a customer when they visit your website. They provide a simple and effective way for your customers to ask questions or request information, which is much faster and more engaging than searching for information across your website or filling in a traditional form.

What can I do with a chatbot?

The possibilities available with chatbots are almost endless, with Flow XO customers developing chatbots that are doing an amazing range of things.

Some typical examples include:

  • Just for fun! Engage customers with light-hearted entertainment
  • Gather information and pre-filter leads
  • Switch between chatbot and live chat
  • Accept payments
  • Automate customer support

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Sign-up today for free and start creating a chatbot for your business

Free to sign up and free to use

Provide a virtual welcome mat to your business

Chatbots are a great way to greet new visitors to your website. They provide a friendly greeting then can serve as a guide to the site, helping customers find the information they need much more efficiently.

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Run automated workflows

At any stage in the automated chat, a workflow can be activated to perform a variety of tasks related to the conversation. This helps leads to progress naturally without a reliance on human input, allowing you to quickly process leads.

Further Benefits

Learn more about how Flow XO for Chat can meet your business needs


Provide a virtual welcome mat to your business

Chatbots are the perfect way to welcome new visitors to your website, by providing a friendly greeting on their arrival, guiding them through the site and helping them find the information that they need. Learn more


Gather information

Instead of a cumbersome and off-putting web form, chatbots allow you to ask simple questions to gather information from a customer before validating the answer provided. Learn more


Pre-filter leads

By allowing your chatbot to have a ‘conversation’ with your visitors, you can assess the answer to a question and have the answer lead directly to another question. Check out our detailed article on setting up your chatbot for lead filtering. Learn more


Answer simple questions

By identifying exact phrases or specific keywords within a conversation a chatbot can provide answers to common questions you might receive. This can help customers get answers quickly without having to necessarily search through your other content. Learn more


Provide light-hearted entertainment

Chatbots don’t necessarily have to be serious. It can be fun and engaging for customers if you introduce a sense of humour into your chatbot workflow. This could be anything from a joke to funny tips on using your products or light-hearted references to current events. Learn more

The great thing about chatbots created using Flow XO is that their intelligence is driven by powerful workflows. You can have an infinite number of these flows running in your chat window, meaning your chatbot can be any or all of the above. The choice is yours.

How easy is it to build my own chatbot?

1 - Choose your chatbot platform

2 - Connect your chatbot with your account

3 - Add a workflow and chat with your customers

How do chat and workflow work together?

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Use Flow XO for Chat to connect to your platforms

Flow XO for Chat is truly cross-platform, allowing you to create bots that interface with Facebook Messenger, Slack, Twilio SMS, Telegram and even via your existing website. You can connect to one of these platforms, or all of them - the choice is yours.

Use Flow XO for Workflow to control your bot

Once you have one or more platforms connected, you then create a back-end workflow with Flow XO for Workflow that controls what happens when a user interacts with your bot. Here, you can listen for particular keywords and then respond to them accordingly - with answers, web links, images or a payment request.

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Cross-platform customer engagement

The fantastic thing about Flow XO for Chat is that your customers can engage with you across every platform in a completely seamless way. For example, their first conversation may be via a web bot on your website, but as the dialogue continues they might want to use Facebook Messenger on their mobile device.