Flow XO is a powerful automation product that allows you to quickly and simply build incredible chatbots that help you to communicate and engage with your customers across a wide range of different sites, applications and social media platforms.
Chatbots are more natural and engaging than websites or online forms
A chatbot is a computer-generated application that is capable of having a virtual conversation with a human in such a way that they don’t really feel like they are talking to a computer. A chatbot shouldn’t pretend to be a human, but it should act like one.
Chatbots are perfect as a front-door to your business, providing a simple and friendly way for customers to ask basic questions or send information instead of searching through website content or completing traditional online forms.
Learn moreThe possibilities are almost endless. Flow XO customers have developed a range of chatbots that are completing a variety of tasks to help them communicate with their customers.
Chatbots are the perfect way to welcome new visitors to your website, by providing a friendly greeting on their arrival, guiding them through the site and helping them find the information that they need. Learn more
Rather than using a basic web form (which can be very off-putting), chatbots allow you to gather information by asking a series of simple questions and validating the answer provided. Learn more
By allowing your chatbot to have a ‘conversation’ with your visitors, you can assess the answer to a question and have the answer lead directly to another question. Check out our detailed article on setting up your chatbot for lead filtering. Learn more
By looking for exact phrases or keywords in a conversation, your chatbot can provide answers to common questions that you might receive. That way, your visitors don't have to search through web content. Learn more
Chatbots don’t have to be serious - it’s good fun to introduce some workflows that are purely for entertainment. For example, why not tell a joke, provide funny tips or light-hearted commentary on the latest news? Learn more
The ‘intelligence’ behind a Flow XO chatbot is created using a powerful workflow, and you can have an infinite number of these running in your chat window. This means your chatbot can be any or ALL of the above at the same time.
Free to sign up and free to use
Choose how you want to interact with your customers. You can choose one platform or make yourself available on all.
Learn moreUsing our drag and drop editor, you build your workflow and then connect it to one or more of your platforms.
Learn moreOptionally, you can connect your workflows with over 100 different cloud-based apps. For example, you could add an email address from a chat directly to your MailChimp distribution list.
Learn more
Get data from or post data to external systems using HTTP APIs
Allows you to record details of your chatbot users and retrieve them next time, continuing from where you left off
Use labels together with 'what if' conditions to add conditional logic to flows
Link your workflows together by initiating one workflow from another
Free to sign up and free to use
To find out more or to get answers to any questions you might have, ask our chatbot by clicking the icon in the bottom right corner of the screen.
You can also search our Help & Advice section, or if you can’t find what you’re looking for, please visit our Help Centre.
Flow XO is the perfect toolset for any business that wants to ensure their interactions with their customers are as efficient, effective and intelligent as possible.
A chatbot provides a means for a customer to communicate with a business in a fast and reactive way, avoiding extensive email chains, phone calls and enquiry forms. Instead, a chatbot uses the workflows you set up to understand and respond to customers, putting the information they need directly in front of them as quickly as possible.
This means that a chatbot can help to take some of the strain from a customer services team, automating simpler interactions, with Flow XO allowing human agents to step in if necessary before handing back over to the chatbot to complete the conversation. This can be a huge help in improving the efficiency of your customer services team, ensuring that your staff are dealing with the more relevant and potentially lucrative conversations, customers and leads while smaller, simpler enquiries are handled by the chatbot.
Flow XO allows you to tailor your chatbot and its workflows to suit your business' particular needs. You could use it as a greeter to your website, simply opening lines of communication. Or maybe you need your chatbot to be more technically savvy, understanding the queries and common phrases associated with your business before directing customers to the most appropriate point of contact to help them. Flow XO puts the tools in your hands to create a chatbot with the features you need to communicate effectively with your customers.
