Chatbots are more natural and engaging than websites or online forms
Chatbots are perfect as a front-door to your business, providing a simple and friendly way for customers to ask basic questions or send information instead of searching through website content or completing traditional online forms.
Choose how you want to interact with your customers. You can choose one platform or make yourself available on all.
Learn MoreChoose how you want to interact with your customers. You can choose one platform or make yourself available on all.
Learn MoreOptionally, you can connect your workflows with over 100 different cloud-based apps. For example, you could add an email address from a chat directly to your MailChimp distribution list.
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Free to sign up and free to use
Get data from or post data to external systems using HTTP APIs
Allows you to record details of your chatbot users and retrieve them next time, continuing from where you left off
Use labels together with ‘what if’ conditions to add conditional logic to flows
Link your workflows together by initiating one workflow from another
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A chatbot provides a means for a customer to communicate with a business in a fast and reactive way, avoiding extensive email chains, phone calls and enquiry forms. Instead, a chatbot uses the workflows you set up to understand and respond to customers, putting the information they need directly in front of them as quickly as possible.
This means that a chatbot can help to take some of the strain from a customer services team, automating simpler interactions, with Flow XO allowing human agents to step in if necessary before handing back over to the chatbot to complete the conversation. This can be a huge help in improving the efficiency of your customer services team, ensuring that your staff are dealing with the more relevant and potentially lucrative conversations, customers and leads while smaller, simpler enquiries are handled by the chatbot.
Flow XO allows you to tailor your chatbot and its workflows to suit your business’ particular needs. You could use it as a greeter to your website, simply opening lines of communication. Or maybe you need your chatbot to be more technically savvy, understanding the queries and common phrases associated with your business before directing customers to the most appropriate point of contact to help them. Flow XO puts the tools in your hands to create a chatbot with the features you need to communicate effectively with your customers.
