Is it your first time creating a chatbot? If you are dealing with customers, implementing a chatbot in your business will put you one step ahead. From sales to marketing, from communication to lead generation, chatbots are a valuable asset, and they will help you thrive and improve efficiency in the critical areas of your …
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A well-structured flow is the basis of a successful chatbot strategy, as it determines the user journey and interaction with your bot and the course of the conversation, from start to finish. In this article, we will talk about the strategy of building flows and the best practices to keep in mind when designing your …
With the introduction of messenger apps, social networks and multiple instant communication channels in our daily habits, customer interaction has now a different shape. The digital transformation created new expectations and client demands. Businesses need to be available 24/7, provide fast responses and solutions on top of delivering outstanding and omnipresent customer service if they …
The growth of online retail changed how consumers are spending their money. As a result, people are progressively shifting their financial and buying habits to fit a digital and mobile lifestyle. According to stats, the transactional value of mobile payments is projected to cross $12,407.5 billion by the end of 2025. Further projections show that …
The education sector has been witnessing a significant disruption with the rise of online learning. With the help of technology, the online education system has been changing the aspects of teaching and learning and has been providing new possibilities to students and educators. Recent data predict that the online education market will reach $350 billion …
More than ever, companies need to adopt a customer-first approach to their business strategies if they want to stand out from the competition. People want to bond with organisations that deliver a product or service and an experience. If a business wishes to increase their sales, they need to exceed customer expectations and guarantee customer …
Want a Thriving Business? Focus on Chatbot Analytics Chatbots are fantastic tools for optimizing many processes inside a business, such as a customer experience, qualified leads, converting sales, and many others. But do you track these benefits? How do you know if it is impacting your business? A chatbot strategy goes beyond simply implementing and …
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Introduction to FlowXO Help CenterA Help Center is a website where customers can find answers to their questions and solutions to their problems. Designed to resolve many common queries that a brand receives, a Help Center should simplify customers to find the answers they’re looking for.If you are a Flow XO customer, you probably already …
A Sandbox bot is a testing bot used to test your flows in real devices using Flow XO test accounts in the main platforms, such as Facebook, Whatsapp, Telegram, etc. With a Sandbox Bot, you can see how your bot will operate in real desktop and mobile devices whilst configuring flows or even while waiting …
Welcome to Flow XO! Flow XO is a flexible and powerful automation product that allows you to build AI chatbots on various channels, from websites to SMS. Flow XO chatbots help you communicate with your customers, complete tasks, solve pain points and offer an almost endless list of possibilities. With Flow XO, you have access …
