Lead generation is a particularly important issue that all business should keep in mind. Without effective lead generation methods, the influx of new potential customers can start to slow and taper off, which affects cash flow and the health of your business. Chatbots can be a fantastic way for your business to bolster its lead …
Providing great customer service is important to any business. However, how you provide that service can vary depending on things like how many customers you interact with, or how many staff members you have. Chatbots are a particularly useful tool to let a business work more efficiently and effectively. But how are chatbots different to …
What’s the difference between live chat and a chatbot? Read More »
Chatbots are becoming a common part of many businesses’ customer service strategies, with research showing that 80% of companies will want them by 2020. So what sectors are using the technology? We look at some of the key industries taking advantage of the benefits of a chatbot and the different ways they are using them. …
The level of service you provide for a customer should always be impeccable, from face-to-face interactions to responding to emails. It could be the first time someone deals with you or the fortieth. Either way, your service level will dictate the impression you make on a customer, and whether or not someone sees your business …
How can a chatbot improve your customer service? Read More »
Your customers need to be able to interact with your business. Whether that is face to face with staff, on social media or through your website. Online customers don’t have the ability to talk to a team member face to face, which is where chatbots can help. These intelligent systems allow customers to communicate with …
While it might be a bad habit to have, many shoppers today simply have no more patience and demand results instantaneously. With our laptops, tablets, phones and even smartwatches always close to us at all times, we have access to whatever we want, whenever we want. For businesses, this means that there’s literally no time …
Using a chatbot could benefit your business in the long run Read More »
What is a customer service bot? Customer service bots interact with the customer on behalf of your business, enabling customers to self-serve online by drawing on specific business rules and a knowledge bank to answer common questions and requests. Customers can reach out to your company by sending a message to your customer service chatbot …
About Facebook bots Sites like Facebook can do far more than allow business owners to communicate directly with their customers. When properly used, these social media platforms can automate huge portions of the business, reducing operating costs and helping companies compete more effectively in a changing world. If your company is not taking advantage of Facebook …
What are messenger bots? They make customer interactions with your business quicker, easier and more efficient because the customer no longer has to download and open a separate app, make an email inquiry or phone call to find out more about your product or service. They can simply chat in real time with your messenger …
What is an SMS bot? In a world that is moving faster and faster, customers of today’s companies expect up-to-date and accurate information at all times. SMS bot services provided by companies like Twilio help companies to satisfy customer demand for information at their fingertips by sending automated messages to their mobile devices. SMS bots have a …
