When it comes to customer service, the concept of personalization is nothing new. From the smallest market stall to the largest omnichannel empire, business owners have always aimed to deliver a service that feels warm, relevant and perfectly tailored to the needs of their customers. But as the digital space continues to dominate the direction …
Have you noticed how often we interact with technology? Conversational UX is a new concept that improves the interaction between people and tech. Not only do you need to make sure to have good products and services, but you also need to make the whole experience functional and engaging from start to finish. Here is …
Communication is now more important than ever. With customers constantly engaging with business online, there is a demand for more prompt and personalised customer interaction and experience. That is why chatbots are a true revolution for business communication today. Bots have conversation as their core element. They can handle discussions with different customers simultaneously so …
How to Create a Great Conversation with Chatbots Read More »
The digitalisation of communications is taking over both our personal and professional lives. For businesses, around 60% of customers demand a quick answer to their inquiries, and around half of the customer base relies on chat for customer service support. This is why live chats and chatbots are being implemented in companies as part of …
2022 is a bright year for chatbots. Every year we witness several trends in technology and innovation, and it will be no different for chatbots in 2022. This year, chatbots will stay on the rise and will be able to help businesses save over 8 billion dollars. Chatbots are a guaranteed long-term investment for companies, …
Christmas is just around the corner! A time to have some good family time, eat delicious food and get ready for some Christmas presents. For many businesses, Christmas is one of the most important moments of the year. Recent stats show that 2020 holiday retail sales surpassed trillion dollars and more than 60% of consumers …
Is it your first time creating a chatbot? If you are dealing with customers, implementing a chatbot in your business will put you one step ahead. From sales to marketing, from communication to lead generation, chatbots are a valuable asset, and they will help you thrive and improve efficiency in the critical areas of your …
Creating Your First Chatbot? Here is What You Need to Know Read More »
A well-structured flow is the basis of a successful chatbot strategy, as it determines the user journey and interaction with your bot and the course of the conversation, from start to finish. In this article, we will talk about the strategy of building flows and the best practices to keep in mind when designing your …
With the introduction of messenger apps, social networks and multiple instant communication channels in our daily habits, customer interaction has now a different shape. The digital transformation created new expectations and client demands. Businesses need to be available 24/7, provide fast responses and solutions on top of delivering outstanding and omnipresent customer service if they …
The growth of online retail changed how consumers are spending their money. As a result, people are progressively shifting their financial and buying habits to fit a digital and mobile lifestyle. According to stats, the transactional value of mobile payments is projected to cross $12,407.5 billion by the end of 2025. Further projections show that …
