Christmas is just around the corner! A time to have some good family time, eat delicious food and get ready for some Christmas presents.
For many businesses, Christmas is one of the most important moments of the year. Recent stats show that 2020 holiday retail sales surpassed trillion dollars and more than 60% of consumers prefer buying their gifts online.
We all know how Christmas shopping can be overwhelming. For consumers, buying in-store can be stressful, especially post-Covid-19. Online shopping saves a lot of time, stress and massive queues in store. For businesses, managing so many customers in a short period of time can be stressful and lead to mistakes.
This special Christmas article will talk about how Christmas chatbots can be your best Christmas present and will help skyrocket your business during the holiday season!
To Help You Find the Perfect Christmas Present
Finding the perfect gift can be tricky, and chatbots are great ways to help customers find what they are looking for. However, the customer might not be sure what to buy when they land on your website, so it is essential to take this opportunity and use the chatbot to guide the customer through the buying journey.
The chatbot can suggest presents that match the customer’s taste by engaging with the customer and even looking at the data. Alternatively, the customer can say what they have in mind, and the chatbot will direct them to the right products. Further, the chabot proactively informs the customer about promotions and sales.
The chatbot makes the shopping experience easier, quicker and more dynamic. This way, the chatbot works as a problem solver to customers, and they sure won’t forget the chatbot that helped with the Christmas shopping.
Mention that it is an excellent opportunity to make a difference for your customers and assist them in dealing with the Christmas shopping stress.
To Deliver Outstanding Customer Service
As mentioned, many businesses have a heavy demand on Christmas, and it can be challenging to manage so many orders from customers simultaneously. During the holiday season, there is an extra amount of work to be done in responding to customers, dealing with queries, managing customer issues and sometimes dealing with customers frustrations.
In this sense, Christmas chatbots are a life-changing tool and one of the most cost-effective ways to deal with the Christmas pressure.
Chatbots will optimise and deliver outstanding customer service to boost your customer satisfaction rate and sales. Unlike humans, chatbots can be available 24h and have the same quality of service to multimedia customers.
Furthermore, the chatbot can collect data and provide valuable insights to your business while interacting with the customer.
To Optimize Team Management
Christmas is not only overwhelming for customers but the whole team. With a sudden overload of orders and customer issues, it can be difficult to solve so many problems at once.
The pressure makes human agents more vulnerable to mistakes. Moreover, due to the stress, it can be hard for them to deliver excellent customer service from start to finish equally to all customers….it is almost impossible!
However, chatbot takes the operational load and pressure from the team, and it allows them more time and motivation to deal with more complex queries. The automation of the operational side of customer service will enable businesses to scale in quality and quantity.
The best thing to do is have a chatbot to lead the first interaction with the customer and have the feature to transfer to a live agent when needed. The chatbot will increase your team’s level of productivity and satisfaction during the busiest time of the year.
Christmas is a time to celebrate! You can’t let the stress make you lose your Christmas spirit.
It can be exhausting for businesses to manage the Christmas’ heavy demands, and that’s why chatbots are the best tool they can have during the holiday season. Chatbots take the weight out of Christmas shopping and transform it into a pleasing and fun experience.
Christmas chatbots can help customers choose their ideal gift and present offers they might be interested in to maximise conversion. Plus, a chatbot can deliver an entirely personalised customer experience to drive high levels of customer satisfaction.
For teams, having a chatbot improves team capacity, reduces small mistakes and inefficiencies and allows the business to have more time to think about goals and strategy.
Still, companies need to make sure to stick with a chatbot that delivers all the functionalities they need, such as Flow XO.
Flow XO is already in the Christmas spirit!
How about you? Are you ready for your best Christmas ever?
If you are new to Flow XO, make sure to visit this page and get your bot up and running for Christmas!