You need to keep one thing in mind in the business world: customers want an experience. The customer has the power. Today, there are plenty of options of services and products to choose from. So what drives the customer to make a decision? That’s right, the experience. Your business’s customer experience (CX) will determine why …
Industries that are Winning with Chatbots Chatbots are here to change the game. They are driving organisational success, improving the customer-company connection, and helping businesses achieve new levels of growth. This is because bots are capable of quickly adapting to user needs. They provide enhanced and personalised communication, facilitating the engagement between customers and companies. …
It has never been more critical to have a solid employee engagement rate, especially after two years of the pandemic. Yet, only 36% of workers feel engaged in their workplace, and 38% feel exhausted after so many virtual meetings. Ensuring wellbeing, mental health and communications among your workers are crucial for companies, and it shows …
Since the advance of digital, there are many opportunities for marketers and business owners to promote their business and nurture their relationships with customers. Yet, all these new channels should not underestimate our traditional online means of communication: email. It turns out that email marketing is still one of the most effective digital marketing strategies …
Chatbot and Email Marketing: The Integration You Didn’t Know You Needed Read More »
How do you engage your customers? Customer engagement begins when businesses first interact with their customer, and from then, it becomes an ongoing process. Customer engagement is one of those buzzwords in business that never goes out of style. By engaging customers, you create a stronger connection with them and add value to the overall …
Telegram or WhatsApp: What should I use for my business? Read More »
There are many ways to do marketing today. With the evolution of online channels, social media and e-mail, digital marketing is taking over. Traditional marketing is still relevant, but online marketing allows organisations to be more versatile in terms of content and be more accurate when engaging the right people at the right time. In …
Everything You Need to Know About Chatbot Marketing Read More »
At Flow XO we are always looking for ways to improve our service, so we can provide only the best for our customers… and we have exciting news to share with you! Flow XO has a range of brand new chatbot features available to enhance your performance across different platforms: Telegram, WhatsApp, Web Messengers and …
Explore Flow XO New Chatbot Features and Updates! Read More »
Today, implementing business automation is a must for organisations to thrive in the digital age. In the long term, manual processes can cause organisations a number of delays and errors, which costs resources. That is why companies that adopt automation are more agile. Automating business processes can streamline operations and optimise time whilst reducing job …
Small businesses are the backbone of the economy. In the U.S., small enterprises generate around 44% of the economic activity and are responsible for about two-thirds of new jobs in the market. They play a pivotal role in driving innovation, generating job opportunities and contributing to the GDP. However, there are some challenges that small …
Data has never been so crucial for businesses. Not only does it allow organisations to know more about their customers, data now enables them to predict what comes next. The ability to forecast using data is called predictive analytics, and it can benefit many sides of an organisation. So let’s discuss how organisations can leverage …
Chatbots and Predictive Analytics: The Combination You Need to Know Read More »
