Who’s the client? engageSPARK’s CEO describes the company as the Survey Monkey for reaching people who are not on the internet. This firm helps nonprofit organizations, non-governmental organizations (NGOs), and universities collect data in the hard-to-reach emerging markets where messenger penetration is scarce. To achieve that, they use phone calls, SMS, WhatsApp, and Airtime Top-Ups …
Who’s the client? Sleepy is a Health & Wellness chatbot application that has been launched more than 500,000 times and features 30,000 paid users. The app helps users improve their sleep patterns through the use of proven scientific methods. Using Sleepy helps users improve their cognitive abilities, productivity, happiness level, and overall health. Additionally, 81% …
Who is the client? This client is an original equipment manufacturer that creates processes and equipment to manufacture semiconductor chips for a global client base. Semiconductor chips are often used by corporate giants, including Apple and Intel, in computers and smartphones. Today, semiconductor chips are used in cars, refrigerators, washing machines, medical equipment, and LED …
How did this manufacturing company increase sales through a Customer Support Chatbot? Read More »
From the ability to sell around the clock to anyone in the world, to freedom from the expense of brick and mortar stores, ecommerce comes with many advantages. One of the distinct downsides, however, can be the distance between brands and the customers they serve. In order to reach across the digital divide and create …
5 Customer Experience Trends Shaping The Future Of Ecommerce Read More »
When it comes to customer service, the concept of personalization is nothing new. From the smallest market stall to the largest omnichannel empire, business owners have always aimed to deliver a service that feels warm, relevant and perfectly tailored to the needs of their customers. But as the digital space continues to dominate the direction …
Have you noticed how often we interact with technology? Conversational UX is a new concept that improves the interaction between people and tech. Not only do you need to make sure to have good products and services, but you also need to make the whole experience functional and engaging from start to finish. Here is …
Communication is now more important than ever. With customers constantly engaging with business online, there is a demand for more prompt and personalised customer interaction and experience. That is why chatbots are a true revolution for business communication today. Bots have conversation as their core element. They can handle discussions with different customers simultaneously so …
How to Create a Great Conversation with Chatbots Read More »
The digitalisation of communications is taking over both our personal and professional lives. For businesses, around 60% of customers demand a quick answer to their inquiries, and around half of the customer base relies on chat for customer service support. This is why live chats and chatbots are being implemented in companies as part of …
2022 is a bright year for chatbots. Every year we witness several trends in technology and innovation, and it will be no different for chatbots in 2022. This year, chatbots will stay on the rise and will be able to help businesses save over 8 billion dollars. Chatbots are a guaranteed long-term investment for companies, …
Christmas is just around the corner! A time to have some good family time, eat delicious food and get ready for some Christmas presents. For many businesses, Christmas is one of the most important moments of the year. Recent stats show that 2020 holiday retail sales surpassed trillion dollars and more than 60% of consumers …
