How do you engage your customers? Customer engagement begins when businesses first interact with their customer, and from then, it becomes an ongoing process. Customer engagement is one of those buzzwords in business that never goes out of style. By engaging customers, you create a stronger connection with them and add value to the overall …
Telegram or WhatsApp: What should I use for my business? Read More »
There are many ways to do marketing today. With the evolution of online channels, social media and e-mail, digital marketing is taking over. Traditional marketing is still relevant, but online marketing allows organisations to be more versatile in terms of content and be more accurate when engaging the right people at the right time. In …
Everything You Need to Know About Chatbot Marketing Read More »
At Flow XO we are always looking for ways to improve our service, so we can provide only the best for our customers… and we have exciting news to share with you! Flow XO has a range of brand new chatbot features available to enhance your performance across different platforms: Telegram, WhatsApp, Web Messengers and …
Explore Flow XO New Chatbot Features and Updates! Read More »
Today, implementing business automation is a must for organisations to thrive in the digital age. In the long term, manual processes can cause organisations a number of delays and errors, which costs resources. That is why companies that adopt automation are more agile. Automating business processes can streamline operations and optimise time whilst reducing job …
Small businesses are the backbone of the economy. In the U.S., small enterprises generate around 44% of the economic activity and are responsible for about two-thirds of new jobs in the market. They play a pivotal role in driving innovation, generating job opportunities and contributing to the GDP. However, there are some challenges that small …
Data has never been so crucial for businesses. Not only does it allow organisations to know more about their customers, data now enables them to predict what comes next. The ability to forecast using data is called predictive analytics, and it can benefit many sides of an organisation. So let’s discuss how organisations can leverage …
Chatbots and Predictive Analytics: The Combination You Need to Know Read More »
Who’s the client? engageSPARK’s CEO describes the company as the Survey Monkey for reaching people who are not on the internet. This firm helps nonprofit organizations, non-governmental organizations (NGOs), and universities collect data in the hard-to-reach emerging markets where messenger penetration is scarce. To achieve that, they use phone calls, SMS, WhatsApp, and Airtime Top-Ups …
Who’s the client? Sleepy is a Health & Wellness chatbot application that has been launched more than 500,000 times and features 30,000 paid users. The app helps users improve their sleep patterns through the use of proven scientific methods. Using Sleepy helps users improve their cognitive abilities, productivity, happiness level, and overall health. Additionally, 81% …
Who is the client? This client is an original equipment manufacturer that creates processes and equipment to manufacture semiconductor chips for a global client base. Semiconductor chips are often used by corporate giants, including Apple and Intel, in computers and smartphones. Today, semiconductor chips are used in cars, refrigerators, washing machines, medical equipment, and LED …
How did this manufacturing company increase sales through a Customer Support Chatbot? Read More »
From the ability to sell around the clock to anyone in the world, to freedom from the expense of brick and mortar stores, ecommerce comes with many advantages. One of the distinct downsides, however, can be the distance between brands and the customers they serve. In order to reach across the digital divide and create …
5 Customer Experience Trends Shaping The Future Of Ecommerce Read More »
