March 2021 Product Update Welcome to the first Flow XO Feature Update of 2021! This month we come packed with new features, including: New Channel Specific Messaging Tools for Telegram, Messenger and Web bots, providing code-free, user friendly access to the most popular features of these powerful messaging channels. You can now do things …
According to Acquire, 1.4 billion people use messaging apps and are willing to converse with bots. More studies have it that bots can reduce customer support costs by up to 30%. There’s no doubt that chatbots have become an integral part of today’s customer service, marketing, and Lead generation. Many businesses embrace this new technology …
How to Create a Bot for Telegram – Short and Simple Guide for Beginners Read More »
Lead generation is a particularly important issue that all business should keep in mind. Without effective lead generation methods, the influx of new potential customers can start to slow and taper off, which affects cash flow and the health of your business. Chatbots can be a fantastic way for your business to bolster its lead …
Providing great customer service is important to any business. However, how you provide that service can vary depending on things like how many customers you interact with, or how many staff members you have. Chatbots are a particularly useful tool to let a business work more efficiently and effectively. But how are chatbots different to …
What’s the difference between live chat and a chatbot? Read More »
Edsby is the most comprehensive learning and analytics platform available for K-12, engaging students, parents and teachers on all of their devices. It enables personalised learning experiences and offers new ways to measure and improve educational effectiveness. This video shows Edsby’s web-based customer support chatbot in action. It is used as a first-line customer support tool, …
Flow XO for Chat Showcase: Edsby – Chatbot for K-12 Learning Management Software Read More »
Chatbots are becoming a common part of many businesses’ customer service strategies, with research showing that 80% of companies will want them by 2020. So what sectors are using the technology? We look at some of the key industries taking advantage of the benefits of a chatbot and the different ways they are using them. …
The level of service you provide for a customer should always be impeccable, from face-to-face interactions to responding to emails. It could be the first time someone deals with you or the fortieth. Either way, your service level will dictate the impression you make on a customer, and whether or not someone sees your business …
How can a chatbot improve your customer service? Read More »
Your customers need to be able to interact with your business. Whether that is face to face with staff, on social media or through your website. Online customers don’t have the ability to talk to a team member face to face, which is where chatbots can help. These intelligent systems allow customers to communicate with …
While it might be a bad habit to have, many shoppers today simply have no more patience and demand results instantaneously. With our laptops, tablets, phones and even smartwatches always close to us at all times, we have access to whatever we want, whenever we want. For businesses, this means that there’s literally no time …
Using a chatbot could benefit your business in the long run Read More »
What is a customer service bot? Customer service bots interact with the customer on behalf of your business, enabling customers to self-serve online by drawing on specific business rules and a knowledge bank to answer common questions and requests. Customers can reach out to your company by sending a message to your customer service chatbot …
