Intro If you use your chatbot in Facebook Messenger, you need to make sure your bot complies with the Facebook Messenger policies to avoid issues with your Facebook page. On December 16th 2020, Facebook announced a series of limitations for chatbots on its Messenger app. These changes would affect bots based or on clients or …
2021 Facebook Messenger: What is Changing and What You Need to Know Read More »
Why You Should Get a Chatbot Today In a highly competitive space, companies need to solidify their customer service to improve their branding, deliver a seamless customer experience and keep their customers and potential customers engaged. Chatbots are an innovative and revolutionary solution for businesses. They come as a tool to satisfy all these needs …
June 2021 Product Update Welcome to Flow XO’s 2021 second quarter Feature Update! We would like to start by saying thank you to all the users who give us feedback everyday. We started 2021 on a quest to understand better how FlowXO could add more value to our users and the response has been …
March 2021 Product Update Welcome to the first Flow XO Feature Update of 2021! This month we come packed with new features, including: New Channel Specific Messaging Tools for Telegram, Messenger and Web bots, providing code-free, user friendly access to the most popular features of these powerful messaging channels. You can now do things …
According to Acquire, 1.4 billion people use messaging apps and are willing to converse with bots. More studies have it that bots can reduce customer support costs by up to 30%. There’s no doubt that chatbots have become an integral part of today’s customer service, marketing, and Lead generation. Many businesses embrace this new technology …
How to Create a Bot for Telegram – Short and Simple Guide for Beginners Read More »
Lead generation is a particularly important issue that all business should keep in mind. Without effective lead generation methods, the influx of new potential customers can start to slow and taper off, which affects cash flow and the health of your business. Chatbots can be a fantastic way for your business to bolster its lead …
Providing great customer service is important to any business. However, how you provide that service can vary depending on things like how many customers you interact with, or how many staff members you have. Chatbots are a particularly useful tool to let a business work more efficiently and effectively. But how are chatbots different to …
What’s the difference between live chat and a chatbot? Read More »
Edsby is the most comprehensive learning and analytics platform available for K-12, engaging students, parents and teachers on all of their devices. It enables personalised learning experiences and offers new ways to measure and improve educational effectiveness. This video shows Edsby’s web-based customer support chatbot in action. It is used as a first-line customer support tool, …
Flow XO for Chat Showcase: Edsby – Chatbot for K-12 Learning Management Software Read More »
Chatbots are becoming a common part of many businesses’ customer service strategies, with research showing that 80% of companies will want them by 2020. So what sectors are using the technology? We look at some of the key industries taking advantage of the benefits of a chatbot and the different ways they are using them. …
The level of service you provide for a customer should always be impeccable, from face-to-face interactions to responding to emails. It could be the first time someone deals with you or the fortieth. Either way, your service level will dictate the impression you make on a customer, and whether or not someone sees your business …
How can a chatbot improve your customer service? Read More »
