Providing great customer service is important to any business. However, how you provide that service can vary depending on things like how many customers you interact with, or how many staff members you have.

Chatbot for K-12 Learning Management Software

Chatbots are becoming a common part of many businesses’ customer service strategies, with research showing that 80% of companies will want them by 2020. So what sectors are using the technology?

The level of service you provide for a customer should always be impeccable, from face-to-face interactions to responding to emails.

Your customers need to be able to interact with your business. Whether that is face to face with staff, on social media or through your website.

While it might be a bad habit to have, many shoppers today simply have no more patience and demand results instantaneously. For businesses, this means that there’s literally no time to waste when it comes to answering questions from potential customers.

As organisations continue to automate their sales and customer service functions in order to reduce costs without damaging the customer experience, chatbots, and other intuitive software programs are becoming more popular.

By now most companies have recognised the value of engaging with their customers through social media platforms like Facebook, Twitter and Instagram, but many business owners fail to take full advantage of this emerging technology.