Business Automation & Chatbots

Today, implementing business automation is a must for organisations to thrive in the digital age. In the long term, manual processes can cause organisations a number of delays and errors, which costs resources.  That is why companies that adopt automation are more agile. Automating business processes can streamline operations and optimise time whilst reducing job …

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Chatbots and Predictive Analytics: The Combination You Need to Know

Data has never been so crucial for businesses. Not only does it allow organisations to know more about their customers, data now enables them to predict what comes next. The ability to forecast using data is called predictive analytics, and it can benefit many sides of an organisation. So let’s discuss how organisations can leverage …

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How does engageSPARK use Flow XO to create miniapps that expand the functionality of their own platform?

Who’s the client? engageSPARK’s CEO describes the company as the Survey Monkey for reaching people who are not on the internet. This firm helps nonprofit organizations, non-governmental organizations (NGOs), and universities collect data in the hard-to-reach emerging markets where messenger penetration is scarce. To achieve that, they use phone calls, SMS, WhatsApp, and Airtime Top-Ups …

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How did a Health & Wellness Product Manager create a Venture Business using a Flow XO Chatbot?

Who’s the client? Sleepy is a Health & Wellness chatbot application that has been launched more than 500,000 times and features 30,000 paid users. The app helps users improve their sleep patterns through the use of proven scientific methods. Using Sleepy helps users improve their cognitive abilities, productivity, happiness level, and overall health. Additionally, 81% …

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How did this manufacturing company increase sales through a Customer Support Chatbot?

Who is the client? This client is an original equipment manufacturer that creates processes and equipment to manufacture semiconductor chips for a global client base. Semiconductor chips are often used by corporate giants, including Apple and Intel, in computers and smartphones. Today, semiconductor chips are used in cars, refrigerators, washing machines, medical equipment, and LED …

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