While it might be a bad habit to have, many shoppers today simply have no more patience and demand results instantaneously.
With our laptops, tablets, phones and even smartwatches always close to us at all times, we have access to whatever we want, whenever we want.
For businesses, this means that there’s literally no time to waste when it comes to answering questions from potential customers.
Why? Because if they don’t get an answer to their question in the time they desire, then they’ll find another company that’s quicker – which means that a lack of time loses you money.
Realistically, not all businesses have the resources to put into 24/7 customer support, which is why the reliance on online chatbots has risen sky high in the last few years.