Pricing

What is an interaction?

A triggered flow (e.g. receiving a message) is counted as one interaction, regardless of the number of messages or actions in response.

Any flow that is filtered out doesn't count.

How can I track my interaction limit?

We'll send you an email when you reach 75% of your limit, and again when you've used up all of your interactions.

It's easy and quick to add more if you need.

What is a bot or flow?

Each separate presence on a platform is called a bot.

A flow defines one command that your bots can respond to. Inactive flows aren't counted.

What's the trigger interval?

Some triggers are instant, for example receiving messages. For others (such as checking for new email), we need to check for new items periodically. The interval is how often we check.

How do logs expire?

Log entries expire after a set period, depending on your plan.

So if have 3 months of logs, each log entry will be removed after 3 months.

Do I need a credit card to sign up?

No you don't, you only need to tell us your name and email address to get an account.

We'll only ask you for payment details when you move to the paid plan.

How do I upgrade or downgrade?

Upgrades and downgrades happen immediately.

You'll be charged a pro-rata amount for upgrades, and receive pro-rata credit for downgrades which will be applied against your next invoice.

Is it easy to cancel if I want to?

Yes, it's as simple as downgrading to our free plan.

The downgrade will happen immediately and you'll receive a pro-rata refund of any charges made for the current billing month.

Do you send invoices/receipts?

Yes, by email each time we make a charge.

Our email invoices/receipts include your business billing address for tax purposes.

What support do you offer?

You can visit the help center or ask our great community for help.

You can also email us for personal support.